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Your privacy and your rightsPrivacy Policy and Patient Rights
How we handle your information, what you are entitled to expect from us, and who to speak to if something is not right.
A practice that works alongside your doctors.
Mosaic Healthcare is a supportive palliative care, physician-led practice that works with your current doctors: your primary care doctor, your specialists, your home health team, and any other agency helping to care for you. We work together to manage your symptoms, get you feeling better and coordinate your care. As a result, we do share some information with your care providers to improve your overall care.
We will tell you honestly when we cannot help.
Mosaic Healthcare believes in and follows strict ethical guidelines. Our services are open to all persons as long as they have a chronic disease and we offer some type of benefit with our involvement. There are circumstances where we will not be able to offer further assistance or provide any benefit. In that case we will notify you and your family, and sign off the case once we have ensured proper follow-up has been arranged. Ethically, we cannot follow a patient if we are not providing a service.
We do not discriminate based on a person’s background, race, color, religion or sexual orientation. In fact, we encourage you to be open with your needs, so we can help arrange the best possible care for you and your loved ones.
So your wishes are known before they are needed.
If you cannot make medical decisions for yourself, it is important to have these legal documents prepared so your loved ones can follow your wishes. An attorney can help you set up a living will or an MPOA, so your wishes are known and you have chosen someone to speak on your behalf.
During our visits we will discuss your treatment preferences and document your wishes on the Texas Medical Orders for Scope of Treatment (MOST) Form. We add this to your medical records and give you a copy to keep and to share with your loved ones.
- Living Will
- Durable Power of Attorney
- Medical Power of Attorney (MPOA)
- Texas MOST Form
What it costs, and what to do if you cannot pay.
We do bill insurance for our services. Please contact the office for a list of the insurances we currently accept. Any unpaid balances are the responsibility of the patient or responsible financial party.
We offer financial assistance for medical services in times of extreme hardship, through the Mizzan Charitable Trust. Please call the office if you would like to apply. To be eligible you must submit the necessary documents and meet the established qualifications.
As a patient, you have the right to:
It is a good idea to educate yourself about your rights and responsibilities. As always, our staff is available to answer any questions you may have.
- Be fully informed of all your patient rights and receive a written copy, in advance of furnishing or discontinuing care whenever possible.
- Not be discriminated against because of your race, beliefs, age, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, or your ability to pay for care.
- Be treated with dignity and respect, including cultural and personal beliefs, values and preferences.
- Confidentiality, reasonable personal privacy, security, safety, spiritual or religious care accommodations and communication. If communication restrictions are necessary for patient care and safety, documentation must explain the restrictions to the patient and family.
- Be protected from neglect, exploitation and verbal, mental, physical or sexual abuse.
- Receive information about your condition, including unanticipated outcomes.
- Agree and be involved in all aspects and decisions of your care, including refusing care, treatment and services to the extent permitted by law, being informed of the consequences, and resolving problems with care decisions.
- Make informed decisions regarding care, including options, alternatives, risks and benefits.
- Have a family member or representative of your choice, and your physician, notified of any medical needs.
- Know the individual or individuals responsible for, as well as those providing, your care, treatment and services.
- Have your family or representative notified of your decisions regarding your care plan.
- An appropriate assessment and management of your pain and, as applicable, other serious burdensome symptoms.
- File a grievance (complaint) and be informed of the process to review and resolve it.
We ask, because we want to know.
We constantly measure our patients’ satisfaction with the medical care and services they receive, and we look for ways to improve how we meet your expectations.
As a patient or former patient, you may be asked to respond to a questionnaire designed to gauge your level of satisfaction with our care. We hope you will take the few minutes to complete it. Your comments matter to us.
Have a complaint? Please tell us.
Call our office on (469) 757-1600 and discuss your concerns with our Practice Manager, Ms. Fatin Qutob. She will help address them and take appropriate action.
You also have the right to file a grievance and to be told how it will be reviewed and resolved.
Not without your written consent.
We do not share any website or patient data with any of our partners without your written consent. We follow healthcare best practices. Patient information is encrypted by appropriate security and stored securely with our EMR provider. We do not share patient information without a release of medical information form.
We may make referrals to other physicians and providers to help facilitate and optimize your care. In that situation we will get your permission, either during your visit or in writing, before making the referral.
Not sure about something on this page?
Call the office and ask. You are entitled to a written copy of your rights, and to have anything here explained in plain language.