Home / Our Care
Our CareThree programs, one team.
Which one fits depends on where you are — just home from hospital, living with a serious illness, or facing the last months. Many people move between them over time.
Where you are decides where to start
If you are not sure which applies, call us. We will tell you honestly — including when the answer is that none of them fit yet.
Transitional Care Management
The riskiest month. We reach you within two business days of discharge, see you in person inside a week or two, sort out the medication list, and stay reachable while things settle.
Palliative & Supportive Care
An expert layer of pain and symptom management that works with your existing doctors, not instead of them. It can begin the day you are diagnosed and continue for years.
Hospice Services
Care focused entirely on comfort, dignity and presence, delivered wherever you call home. Medications, equipment and 24/7 support are included, and families are supported afterwards too.
Palliative care is not hospice
This is the single most common misunderstanding we hear, and it stops people asking for help they could have had years earlier.
Palliative care
- Can start the day you are diagnosed
- Runs alongside chemotherapy, dialysis or surgery
- You keep your oncologist, cardiologist and every other specialist
- Many people receive it for years
Hospice
- For advanced illness, when curative treatment has stopped
- A Medicare benefit the patient elects, not just a service
- Medications, equipment and 24/7 support are included
- Bereavement support continues for the family afterwards
A palliative patient can still be pursuing a cure. We manage comfort and quality of life alongside that treatment, not instead of it.
Our hospice care is provided by Lenity Light Hospice
Lenity Light Hospice is a separate organisation that works closely with us. We refer patients to them for hospice care, and they refer patients to us for palliative care. If hospice is the right step, we will be clear with you about which organisation is providing which service.
That is exactly what the first call is for.
Referrals come from physicians, discharge planners, facilities, families — or from patients themselves. You do not need permission to ask for comfort.